Complaint and Internal Independent Investigation
Complaints Handling
Complaints Handling
Complaints Handling
At 4RIIS, we work with litigants in person—including individuals and businesses acting without legal representation—and liaise directly with complainants, whether they are members of the public, internal employees, or subcontractors. We also manage complaints made against individuals in similarly varied roles, including staff, contractors, and members of the public.
Investigations
Complaints Handling
Complaints Handling
At 4RIIS, we conduct thorough witness interviews and handle supporting exhibits such as CCTV footage, text messages, communications from work equipment, emails, timesheets, and access control data. We also provide detailed background on the business, the roles of those involved, relevant processes, and committee or governance structures—
At 4RIIS, we conduct thorough witness interviews and handle supporting exhibits such as CCTV footage, text messages, communications from work equipment, emails, timesheets, and access control data. We also provide detailed background on the business, the roles of those involved, relevant processes, and committee or governance structures—ensuring all evidence is presented with clarity and context.
Summary of Evidence and Reports
Case Progression, including referral to legal professional.
Case Progression, including referral to legal professional.
At 4RIIS, we produce detailed reports with recommendations, including an informed opinion on whether there is a case to answer. We work alongside legal professionals to support the application of relevant law and, where appropriate, collaborate with subject matter experts. Where we identify areas for improvement within an organisation, we also provide practical advice to support positive change.
Case Progression, including referral to legal professional.
Case Progression, including referral to legal professional.
Case Progression, including referral to legal professional.
At 4RIIS, if necessary, we progress to gathering evidence for civil proceedings or preparing material for submission to the police or for civil litigation. For more detail, see our Evidence (Civil), Evidence (Crime), and Cases sections. We maintain strong relationships with legal professionals, including solicitors and public access barr
At 4RIIS, if necessary, we progress to gathering evidence for civil proceedings or preparing material for submission to the police or for civil litigation. For more detail, see our Evidence (Civil), Evidence (Crime), and Cases sections. We maintain strong relationships with legal professionals, including solicitors and public access barristers specialising in relevant areas, and can refer you to appropriate experts to support the continued progression of your case.